Frequently Asked Questions

If you have forgotten your password, you can reset it by visiting the registration website, clicking on the ‘Sign In’ button and then the ‘Forgot Password’ link. You will be offered a choice of receiving a reset link via email or SMS.

Please check your junk / spam folders for the email if you did not receive it.

To unlock your account please contact: registration@mwcbarcelona.com

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist registration@mwcbarcelona.com

A valid email address is required to register for MWC. If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

All attendees are required to provide an e-mail address to complete their registration. We use the email address to create your account and send you confirmation of your registration as well as other important registration information.

You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information

You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

If any of your information has changed, just log back into your account and edit your Contact Information. Please note, you will not be able to change your email address. Please contact registration@mwcbarcelona.com
for assistance.

You can unsubscribe from GSMA emails here. You will still receive all emails relating to your registration.

We accept payment by American Express, MasterCard, or Visa.

Note: Visa debit cards may not be accepted outside of the country of origin and / or your bank may decline large transaction amounts. For more information, contact your bank directly before attempting payment.

Payments are accepted in Euros only.

This facility is only available for large payments (currently €5,500 incl. VAT) and will become automatically available in the system when you reach the payment stage.

The deadline for making payment is 14 February 2025. As there are no onsite facilities, payment must be made prior to this date. Registrations after this date must be paid for by credit card.

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant. Please consult the GSMA’s Attendee Terms & Conditions for Events for full details.

Client Portal (formerly E&P System) users with complimentary allocations should log into their account and check the registration status of the pass they wish to cancel. Please consult your Client Portal User Guide for further information.

If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substitution may be at their discretion. Contact the Exhibitor or Partner for more information.

Paid attendees can send a substitution request if they are no longer able to attend. Please email registration@mwcbarcelona.com for more details on substitutions.

Downgrades of passes are permitted but will still be liable for the full registration fee of the original pass purchased. For more information, please see our GSMA’s Attendee Terms & Conditions for Events.

Please email registration@mwcbarcelona.com specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

If you are no longer able to attend and want to give your pass to a colleague, you have two options:

Complimentary pass from an exhibitor or partner - please contact them to let them know that you cannot attend.

Purchased Pass - you can transfer your pass to someone else via your registration home page.  Log in to your registration account and look for the option 'Request to Substitute My Pass' on the top right hand side of the page.

The app is available via the Play Store, App Store and Huawei App Gallery

Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.

If you are unable to download the app from any of the available stores, you can access your Digital Access Pass from your registration account. However if you can download the app, please do so.

In addition to GSMA (the owner and organizer of MWC) as data controller, your personal information will also be processed by the following third parties as part of the registration process.

• Jemex Ideas Co Ltd.;
• Fira de Barcelona;

For more information on how we process your personal information at MWC Barcelona, please see our privacy notice for attendees here and our privacy notice for exhibitors and contractors here. 

Attendee personal information will be stored on servers located in the European Economic Area (EEA). Whilst any and all biometric data processed as part of an attendee choosing to automatically validate their ID will only be accessed from within the EEA, non-biometric data submitted as part of the registration process may, on occasion, be accessed from outside of the EEA as part of administering the event registration process.

Your personal information will be deleted as follows:

• Global Event account profile: This will be deleted if the account holder does not have at least one complete registration in the 12 months prior to the launch of the 2025 MWC Barcelona system.
• ID document data: This will be deleted 24 hours following the end of the event dismantle and no later than 12 March 2025.
• Digital access pass photo: This will be deleted 24 hours following the end of the event dismantle and no later than 12 March 2025. 

Biometric Data: Where you have chosen to register via Automatic ID Validation, any biometric data will be deleted immediately (in fractions of a second) after the process has been completed. 
 

All attendees might be required to provide the following personal information during the registration process:

Global Event’s account profile:

• Full name;
• Email address;
• Gender;
• Address;
• Phone number;
• Company name;
• Job title;
• Job level;
• Area of responsibility;
• Company industry type;
• Areas of interest related to the event topics; and
• Profile photo:
  • Your profile photo is automatically populated with your selfie photo from the registration process;
  • You can replace it with a photo of your choosing at any time;
  • If you opt-in to the networking feature, this requires a photo. As such, your profile photo will be visible to other attendees who have also opted-in to the networking feature;
  • If you do not opt-in to the networking feature, your profile photo remains private and no one other than yourself can view it (the reason you have a profile photo included in your profile is to allow the ability to opt-in to the networking feature at any point during the event).

ID Document Data

• Nationality;
• ID document type;
• ID document number;
• ID document issuing government;
• Date of birth;
• ID expiration date;
• ID portrait photo.

Digital Access Pass photo

• “Selfie” or uploaded photo image.