Speaker Bio
- Koda Skurzewski isn’t just talking about the future of customer experience—she’s building it. As Board Member and Group Chief Commercial Officer of Mplus Holding Group, Koda leads from the front, alongside her dynamic teams who are creating the tech and solutions that will shape tomorrow’s customer interactions.
- With 100 subsidiaries under Mplus, divided between human-driven and tech-powered solutions housed under Graia, Koda ensures that innovation is never far behind.
- Koda’s mission? To make CX smarter, faster, and more personalized with cutting-edge tech like AI voicebots, live translation, emotion analysis, and real-time coaching. But it’s not just about technology—it’s about making sure it works for people.
- Her energy is contagious, and her approach is anything but ordinary. Koda’s real-world insights, combined with her passion for progress, are transforming industries, one customer interaction at a time. If you want to hear a speaker who’ll leave you inspired, engaged, and ready to act, Koda’s your person.