Speaker Bio
- Koda Skurzewski isn’t just talking about the future of customer experience—she’s building it. As Board Member and Group Chief Commercial Officer of Mplus, Koda leads from the front, alongside her dynamic teams who are creating the tech and solutions that will shape tomorrow’s customer interactions.
- With 100 subsidiaries under Mplus, divided between human-driven and tech-powered solutions, Koda ensures that innovation is never far behind.
- Mplus' mission? To make CX smarter, faster, and more personalized with cutting-edge tech like AI employees, voicebots, real-time voice translation, real-time emotion & sentiment analysis, real-time coaching and more. But it’s not just about technology—it’s about making sure it works for people. If you want to hear from a company who’ll leave you inspired, engaged, and ready to act, Koda, from Mplus, is your person. Koda's energy is contagious, and her approach is anything but ordinary. Her real-world insights, combined with her teams' passion for progress, are transforming industries, one customer interaction at a time.