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Session Description
12:00 - 12:20 AI ignites innovation and growth in telecom
Description: At Microsoft, we are applying AI at scale to help the transformation of every organization and industry, including telecommunications. Join this session to learn how we enabling telecom operators to leverage AI and agentic AIto transform their business, reimagine customer experiences and drive rapid growth
Speakers: Silvia Candiani, VP Telco, Media and Gaming, Microsoft
12:30 - 12:50 Elevating telco innovation through strategic collaboration
Description: This session will engage with Telco execs and analysts, influencers to cover the broad spectrum of Amdocs and Microsoft collaboration across the different business domains.
Speakers: Mustafa Oyumi, Head of Customer Experience, Amdocs and Thomas Steagall, Strategy Advisor, Microsoft
13:30 - 13:50 Transform your contact center with automation and AI agents
Description: Join us to explore the transformative impact of the latest AI innovations and what the future holds for customer service. Watch how generative AI and Agents and other advanced capabilities in Dynamics 365 Contact Center and Customer Service deliver next-level customer experiences, boost performance and productivity of service teams and drive operational efficiency.
Speakers: Seb Reeve, Strategy Director, Microsoft and Joe Weeden, Principal Product Manager, Microsoft
14:30 - 14:50 Opportunities in the API Economy – network monetization via Open APIs
Description: This presentation will explain the underlying API standardization work by CAMARA and TM Forum
Speakers: Darren Nicholls, Product Management Director, Open Digital Architecture, TM Forum and Jorge Garcia Hospital, Open Gateway Senior Product Manager, Telefonica
15:30 -15:50 Discussing AI, accessibility, and the advent of the European Accessibility Act
Description: As the regulatory landscape evolves, both around workplace inclusion and digital deliverables of accessibility, we recognise the need for organisations to have cohesive strategies for accessibility covering what we call 3 Horizons – colleague experiences, digital build capabilities and customer deliverables.
In this discussion with Microsoft, EY, and industry leaders from Telefonica and BT, we will hear how the advent of cloud and AI delivered technologies are impacting these horizons and the partnerships required to drive real impact.
Speakers: Federico Suria, Regional Business Leader, Microsoft, Clare Barclay, President Enterprise and Industry, Microsoft, Howard Watson, Chief Security and Networks Officer, BT, Antonio Sacristán, Director of Discovery, Telefonica and Hiren Shukla, Global Neuro-Diverse CoE & Inclusive Value Leader, EY
16:30 - 16:50 Unlocking AI’s potential for data monetization
Description: This session will explore the treasure trove of data that Telcos have access to and how to monetize that data via highly customized, curated and personalized experiences for end users and advertisers.
Speakers: Robin Cole, VP Engineering, Microsoft and Max Snow, CEO, Yobi
17:15 - 17:35 Accelerate Next-Gen Voice Services: Tapping AI to Transform CSP Voice Networks
Description: Explore how Norwood’s OpenSpan, powered by Azure Cognitive Services, transforms telephony with natural language processing. Learn how CSPs can introduce next-gen voice services, reduce churn, and unlock new revenue—one AI-powered call at a time.
Speakers: Paul Ostergaard, CEO, Norwood Systems, Jon Martin, BT, and Ronan Dunne
Doors Open: 12:00