Fueling Telecom’s Future: TELUS's Journey to GenAI Adoption, Contact Center Excellence, & CISO-Endorsed AI Safety

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Session Speakers

• 
  Hesham Fahmy TELUS, CIO
• 
  Bret Kinsella TELUS, GM, Fuel iX
• 
  Tim Macgregor TELUS, VP, Business Development, Fuel iX
• 
  Mitch Lieberman TELUS, Head of CX Products, Fuel iX
• 
  Steven Tannock TELUS, VP Engineering, Fuel iX
• 
  Monty Hamilton TELUS, SVP-Global Telecom Solutions

Session Description

Discover how TELUS, one of North America's largest telecom providers, successfully deployed generative AI solutions across their enterprise - from secure copilots for 50,000 employees to customer experience innovations and AI safety testing. Learn our blueprint for balancing rapid deployment with governance while exploring agentic AI applications in telecom.

Featuring Hesham Fahmy (CIO, TELUS), Monty Hamilton (Chief Product & Marketing Officer, TELUS Digital), and distinguished telecom leaders.

Sessions led by:

• Bret Kinsella, GM, Fuel iX™, TELUS Digital Solutions
• Tim MacGregor, VP of Business Development, Fuel iX™, TELUS Digital Solutions
• Mitch Lieberman, VP of Product, Fuel iX™, TELUS Digital Solutions
• Steve Tannock, VP of Engineering, Fuel iX™, TELUS Digital Solutions